Returns Policy
At Truck and Trailer Components we realise that things don’t always go as expected, and sometimes goods may have to be returned – a product may be defective, you have received the wrong item, or maybe you have changed your mind.
This policy is in addition to your statutory rights under the Trade Practices Act. For more information, please visit the Standards Trading Office in your region www.gov.uk/find-local-trading-standards-office
Incorrectly Sent Items:
If a product is wrongly described, different from a sample shown or doesn’t do what it is supposed to do, you may choose between a replacement, store credit/refund. Please note that the incorrectly sent item will need to be returned in its original condition before the return is finalised. Items that are returned for credit/refund must be in original packaging and must not have been opened, fitted or tampered with.
Defective Items:
All items come with a one year guarantee against manufacturing defects.
STEP 1. Please contact us as soon as the problem arises via email: returns@ttcukltd.com stating your invoice number, the item(s) you are returning and details of the problem.
STEP 2. Our Customer Service Team will then issue a Return Parts Authorisation (RPA#). Please write the RPA# prominently on the item. Please do not write the number on the item packaging itself. The RPA# is valid for 14 days so please return the item immediately.
STEP 3. Following instructions in Step 2, please return the package to us.
STEP 4. Once the item is received by us, and provided the returned item meets our defective items criteria, we will provide you with a credit/refund to your account, a replacement product or a full refund to your original method of payment. This will be done within 7 business days of receiving the item and we will advise you of the outcome.
Change of Mind:
Getting the correct item first time is important to us, so if you are unsure please phone or email to get technical parts support to check for you. This could save you time & money. As the carriage is non refundable, so you pay to get the item and return it and then pay carriage again to get the correct item sent.
Change of mind Returns:
All items come with a 7 day guarantee against ‘change of mind’ returns.
Change of Mind Items:
If you change your mind about the product you purchased from Truck and Trailer Components you are welcome to return the product to us. For a credit/refund to be issued, the item must be returned to us in its original condition – undamaged and unopened, including the outer packaging.
Once the item is returned in its original condition, assessed and we accept the return, we will provide you with a credit/refund on your Truck and Trailer Components account for the product amount only (excludes delivery). If we do not accept the return because one of the above conditions has not been met, we will be required to return the item(s) to you at your own expense.
How to request a Change of Mind return:
STEP 1. Please contact us within 14 days of delivery of the item via email: returns@ttcukltd.com stating your invoice number, the item(s) you are returning and details of the problem.
STEP 2. Our Customer Service Team will then issue a Return Parts Authorisation (RPA#). Please write the RPA# prominently on the outer packaging. Please do not write the number on the item packaging itself. The RPA# is valid for 14 days so please return the item immediately.
STEP 3. Following instructions in Step 2, please return the package to us.
STEP 4. Once the item has been received and assessed, and provided the returned item meets our change-of-mind criteria, we will provide a credit/ refund on your Truck and Trailer Components account for the product amount (excludes delivery).
Once the credit/refund is in your account, you may place another order at your leisure.Please allow 14 days for the return to be processed. You are responsible for all costs to facilitate the return of the item to us.
Original carriage charges are non-refundable for change-of-mind returns. Truck and Trailer Components does not accept any liability for returned items until they have been received by us. For high value items, we recommend using an insured and traceable delivery method.
Please ensure the item is packaged securely and appropriately for postage.
